Frequently Asked Questions (FAQs)

At Emerald Star, we use a range of high-quality materials including ethically sourced gemstones, precious metals such as gold, silver, and platinum, and durable alloys. Each piece is crafted with care to ensure both beauty and longevity.

Finding your ring size, you can use our online ring size guide or visit a local jeweler for an accurate measurement. For best results, measure your finger at the end of the day when it is likely to be at its largest. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.

Yes, we are committed to ethical sourcing. Our gemstones are sourced from reputable suppliers who adhere to strict ethical and environmental standards. We ensure that all our gemstones are conflict-free and responsibly mined.

Absolutely! We offer customization services for many of our designs. Whether you want to choose a different gemstone, metal, or engrave a special message, our team is here to help bring your vision to life. Please contact us for more details on customization options.

We want you to be completely satisfied with your purchase. If you are not happy with your jewelry, we offer a 30-day return and exchange policy. Items must be in their original condition and packaging. Please refer to our Return Policy page for detailed instructions on how to process a return or exchange.

To keep your jewelry looking its best, avoid exposing it to harsh chemicals, perfumes, or lotions. Clean your jewelry regularly with a soft cloth and store it in a cool, dry place. For detailed care instructions, please refer to our Jewelry Care page.

Yes, we offer beautiful gift wrapping for an additional fee. If you would like your purchase gift-wrapped, simply select the gift wrapping option at checkout. We will ensure that your gift is presented elegantly.

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log into your account on our website to view your order status and tracking information.

If your jewelry requires repair, please contact our customer service team. We offer repair services for items purchased from us, and we will provide you with instructions on how to send your jewelry in for evaluation and repair.

Yes, we offer international shipping to most countries. Shipping rates and delivery times will vary depending on your location. Please refer to our Shipping Policy page for more information on international shipping options.

Our customer support team is here to assist you. You can reach us via email at [[email protected]], by phone at [Your Phone Number], or through our contact form on the website. We aim to respond to all inquiries within 24 hours.

We accept a variety of payment methods including major credit and debit cards, PayPal, and other secure payment options. For more details, please check our Payment Policy page.

Prices listed on our website do not include taxes or customs duties, which may vary depending on your location. The applicable taxes and fees will be calculated and added during the checkout process.

If you need to modify or cancel your order, please contact us as soon as possible. Once an order is processed or has entered the shipping stage, we may not be able to make changes. However, we will do our best to accommodate your request.

We strive to keep our inventory updated to reflect the availability of each item. When browsing our website, each product page will display its current stock status. If an item is out of stock or on backorder, it will be clearly indicated. For items marked as “available for pre-order,” you will be provided with an estimated delivery date.